unique paths.
united purpose.

Banking operations involve the added complexity of managing confidential and personal financial matters. Quality and service challenges are intensified by the high-stress nature of the industry, making operational excellence essential. At Summit Trails, we recognize that not all metrics are equally valuable in this environment, and our approach reflects that understanding.

With deep expertise in banking, we are aware of the unique challenges presented by managing the wide range of activities within these operations. Balancing quality, service, and cost often feels like an endless game of whack-a-mole. That’s why Summit Trails takes the complexity of these environments seriously.

We strive to eliminate the “yeah-but” factor by addressing the daily exceptions that burden your team. Our solutions empower management with accurate, actionable data, equipping them to navigate even the toughest conversations with confidence and clarity.

Insurance professionals often interact with customers during moments of significant stress and loss. These interactions can involve varying degrees of emotional intensity, which requires the A-Team to prioritize exceptional service in every client engagement. The complexity of seemingly similar tasks, combined with the demands of service levels in phone areas and the challenges posed by aging non-phone areas, creates a high-stress environment that is prone to turnover and elevated costs.

Summit Trails understands these unique challenges and has developed a proven methodology to meet the need. By designing metrics at the activity level, we bring clarity to opaque areas, enabling better management, improved efficiency, and a focus on delivering outstanding customer experiences.

All of us rely on utilities to operate in our daily lives. The mission-critical nature of this industry creates demands that are not only stressful but also urgent for the operations team. Whether you are climbing a pole, investigating an outage, executing a reconnect, completing a variance waiver, or setting up payment arrangements.

The work this A-Team delivers every day makes our communities function at the most basic and critical level. Summit Trails must deliver a solution that meets the operational needs of each team engaged in entirely different activities.

The Healthcare A-Team works with people during life’s most vulnerable moments. While operations may be the furthest concern in their minds, the effectiveness of this team provides patients and families with defining experiences. The quality of care this team delivers is constantly balanced against cost, but ultimately, the outside world seeks compassionate service every time.

This balancing act requires data to align with the emotional aspects of healthcare. The more empowered the team is, the more likely they can deliver exceptional service to customers every time.

The Manufacturing A-Team typically deals with highly complex metrics regarding the materials they are building. However, they often lack metrics to effectively measure the challenges of balancing quality, service, and cost.

Much of today’s metrics rely on tick sheets, three-ring binders, and quality control tracking to assess team performance. Providing the A-Team and management with daily metrics can be a significant breakthrough. Additionally, Wendy’s connection to this group through her late grandfather, a union millwright, adds a personal lens to their mission.