Platform

See What Your Workforce
Actually Does.
Then Decide What AI Should.

Illustration of an AI chip connected to a dashboard with charts, a gauge and a target

Ground Truth AI²

The Ground Truth AI² Platform gives operations leaders a ground-up, desktop-level baseline of the work their teams actually do. AI² is Artificial Intelligence plus Actual Intelligence: Patent Pending AI captures and classifies the work, and 20+ years of workforce operations experience explains what it means for your AI mandate. Ground-up, not top-down, so your next decision rests on data, not assumptions.

How the Ground Truth AI² Platform Works

Capture, Classify, Insight

A lightweight desktop client captures each click and its screen region, vision AI classifies the activity, and AI aggregation turns it into consulting-grade analysis.

Summit Trails Insights screen showing service level, FCR, quality score and other KPIs by department

Built for the AI Mandate

Answer It, or Challenge It

In 90 days, the Ground Truth AI² Report gives you a defensible roadmap to answer your AI mandate, or the data to push back on it with confidence.

Summit Trails Reports screen showing earned hours, utilization, productivity and KPIs for each team member

Success Stories

What People Are Saying

"The consultants at Summit Trails brought expertise and innovative technology that transformed our operations. Their software gave us insights and clarity, while their approach and engagement style empowered our team to be better coaches and leaders. The results were measurable and lasting."

Carolyn Sizemore

Controller, CSX

"The consultants at Summit Trails transformed our contact center operations. Their expertise and tools improved productivity, reduced costs, and enhanced customer satisfaction. The results exceeded our expectations."

Tom Nelson

CFO, WPS

"The consultants at Summit Trails exceeded our expectations. All of the milestones were achieved on schedule and the project exceeded the financial commitments. They delivered impactful tools, streamlined processes, and helped us achieve measurable improvements in productivity and customer satisfaction."

Deborah Watson

Vice President Client Services, Comdata

"The consultants at Summit Trails were great to work with: experienced, collaborative, and deeply committed to our success. They not only brought data-driven insights and cost-saving solutions but also worked closely with our frontline agents and supervisors to ensure a smooth transition. Their hands-on approach made all the difference, empowering our teams and driving lasting improvements."

Kevin Worrell

Manager, Nationwide Insurance

Frequently asked questions

Some Questions We Often Get

A lightweight desktop client records each click and a screenshot of the region around it, not the full screen, at 500 to 3,000 captures per user per day. There is no keystroke capture, so it collects less than screen recording, keystroke logging, or email monitoring tools. You own all of the data, it is encrypted with AES-256 at rest and TLS 1.3 in transit, and a self-hosted option is available.

Patent Pending vision AI classifies every capture at the activity level, not the application level. Instead of “in Salesforce”, you see “entering customer data into an account form”. AI aggregation then produces time allocation breakdowns, application drill-downs, workflow maps, automation scoring, day narratives, and recommendations: what a consulting analyst produces after weeks of shadowing one person, generated for every employee, every day.

Phase One is a fixed 90-day engagement covering at least 50 employees in the target operations area. Platform deployment on Azure or AWS runs alongside the operational work from day one, and an initial findings summary arrives in weeks three to four. The Ground Truth AI² Report then brings the complete operational data set, an AI replacement assessment, a prioritized deployment roadmap, and a staffing model analysis: a defensible answer to the mandate, or the data to challenge it.

You cannot measure what an AI project saved without knowing how the work was done before it. The 90-day engagement builds that baseline at the activity level, and each activity is scored for automation potential, so you can prioritize the projects worth doing. In Phase Two, you measure each project’s actual impact against the baseline. We do not promise a headcount number or a specific return. We give you the data to see which projects earn theirs.

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