Wendy Kinney

Co-founder and operations lead at Summit Trails

Wendy Kinney is co-founder and operations lead at Summit Trails. She spent more than twenty years in workforce operations and WFO consulting across AT&T, Boeing, AIG, Nationwide, Farmers and the State of California, which is where the problem Summit Trails now solves came from. She writes about AI readiness, headcount mandates and what operations teams can actually measure before they commit to a number.

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How to Build an AI Readiness Scorecard for Operations Teams, Summit Trails

Workforce Intelligence

How to Build an AI Readiness Scorecard for Operations Teams

An AI readiness scorecard is a scoring instrument you run on one operational area at a time, across a small…

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AI Operations Roadmap for Utilities and Field Service: From Mandate to Measurable Impact, Summit Trails

Workforce Intelligence

AI Operations Roadmap for Utilities and Field Service: From Mandate to Measurable Impact

An effective AI operations roadmap for utilities moves through four phases: establish a ground-truth baseline of what your dispatch, field,…

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AI Operations Roadmap for Manufacturing: From Mandate to Measurable Impact, Summit Trails

Workforce Intelligence

AI Operations Roadmap for Manufacturing: From Mandate to Measurable Impact

An effective AI operations roadmap for manufacturing moves through four phases: establish a ground-truth baseline of what your production, quality,…

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Workday Alternative for AI Operations Decisions: Where Workforce Intelligence Fits, Summit Trails

Workforce Intelligence

Workday Alternative for AI Operations Decisions: Where Workforce Intelligence Fits

The right Workday alternative depends on what you are actually trying to do. If you want to replace a core…

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Verint WFM Alternative for Operations Teams: What to Look for Instead, Summit Trails

Workforce Intelligence

Verint WFM Alternative for Operations Teams: What to Look for Instead

The right Verint alternative depends on what you are actually solving. If you run a contact center and need forecasting,…

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Insightful Alternative for Operations Teams: What to Look for Instead, Summit Trails

Workforce Intelligence

Insightful Alternative for Operations Teams: What to Look for Instead

The right Insightful alternative depends on what you are actually trying to do. If you want ongoing productivity monitoring, the…

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Time Doctor Alternative for Operations Teams: What to Look for Instead, Summit Trails

Workforce Intelligence

Time Doctor Alternative for Operations Teams: What to Look for Instead

The right Time Doctor alternative depends on what you are actually trying to do. If you want time tracking with…

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Hubstaff Alternative for Operations Teams: What to Look for Instead, Summit Trails

Workforce Intelligence

Hubstaff Alternative for Operations Teams: What to Look for Instead

The right Hubstaff alternative depends on what you are actually trying to do. If you want time tracking with a…

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Microsoft Viva Insights Alternative for Operations Teams: What to Look for Instead, Summit Trails

Workforce Intelligence

Microsoft Viva Insights Alternative for Operations Teams: What to Look for Instead

The right Microsoft Viva Insights alternative depends on what you are actually trying to do. If you want collaboration and…

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Workforce Intelligence for Insurance: What to Measure Before You Automate, Summit Trails

Workforce Intelligence

Workforce Intelligence for Insurance: What to Measure Before You Automate

Workforce intelligence for insurance means capturing what your operations workforce actually does, activity by activity, before you commit budget to…

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