Live session Thursday, November 5, 12:00 PM ET: executing the AI mandate in under 90 daysSave your seat
Wendy Kinney

Wendy Kinney

Co-founder and operations lead at Summit Trails

Wendy Kinney is co-founder and operations lead at Summit Trails. She spent more than twenty years in workforce operations and WFO consulting across AT&T, Boeing, AIG, Nationwide, Farmers and the State of California, which is where the problem Summit Trails now solves came from. She writes about AI readiness, headcount mandates and what operations teams can actually measure before they commit to a number.

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How to Reduce Back Office Unit Costs with AI (Without Getting the Cuts Wrong), Summit Trails

AI ROI

How to Reduce Back Office Unit Costs with AI (Without Getting the Cuts Wrong)

Cutting headcount doesn't reduce unit costs - it reduces capacity. Here's how ground truth activity data reveals the real cost drivers, and how AI fixes them.

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Why 55% of Companies Regret AI-Driven Layoffs (And What They Got Wrong), Summit Trails

Headcount Mandates

Why 55% of Companies Regret AI-Driven Layoffs (And What They Got Wrong)

55% of companies regret AI-driven layoffs. They weren't bad leaders - they were working from bad data. Here's what the right data looks like before you act.

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What Is Workforce Intelligence? The Definition Operations Leaders Actually Need, Summit Trails

Workforce Intelligence

What Is Workforce Intelligence? Definition, 4 Types, and Examples

Workforce intelligence is the ground-truth data foundation operations leaders need before making AI implementation decisions. Here's what it actually means for your mandate.

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