Insights
AI ROI
Where the return on AI in operations actually comes from, and how to measure it. Covers back office unit costs and what has to be true before a business case survives contact with the work itself.
Measuring AI ROI in Operations: How to Prove It With a Baseline
You can't prove AI ROI without a pre-AI baseline of the work, and almost no one has one. Here's how to measure AI ROI in operations so the...
How to Reduce Back Office Unit Costs with AI (Without Getting the Cuts Wrong)
Cutting headcount doesn't reduce unit costs - it reduces capacity. Here's how ground truth activity data reveals the real cost drivers, and how AI fixes them.