Wendy Kinney

Wendy Kinney

Co-founder and operations lead at Summit Trails

Wendy Kinney is co-founder and operations lead at Summit Trails. She spent more than twenty years in workforce operations and WFO consulting across AT&T, Boeing, AIG, Nationwide, Farmers and the State of California, which is where the problem Summit Trails now solves came from. She writes about AI readiness, headcount mandates and what operations teams can actually measure before they commit to a number.

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How to Justify Operations Headcount to the CFO with Data, Summit Trails

Workforce Intelligence

How to Justify Operations Headcount to the CFO with Data

CFOs approve operations headcount when you speak their language: risk, capacity, and unit economics. Not overtime hours. Not workload stress.…

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Best AI Readiness Assessment Tools: An Honest 2026 Buyer’s Guide, Summit Trails

Workforce Intelligence

Best AI Readiness Assessment Tools: An Honest 2026 Buyer’s Guide

The best AI readiness assessment tool for your operation depends on which question you are actually trying to answer. Most…

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How to Build the Business Case for an AI Readiness Assessment (When Your Board Wants ROI First), Summit Trails

Workforce Intelligence

How to Build the Business Case for an AI Readiness Assessment (When Your Board Wants ROI First)

The business case for an AI readiness assessment is the business case for AI itself. You cannot model ROI accurately…

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Workforce Intelligence for Manufacturing: What to Measure Before You Automate, Summit Trails

Workforce Intelligence

Manufacturing Workforce Intelligence: What to Measure Before You Automate

Manufacturing workforce intelligence is activity-level data on what the people who run a plant from a screen actually do: planners,…

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How Many Roles Can AI Actually Replace in Back Office Operations?, Summit Trails

Workforce Intelligence

How Many Roles Can AI Actually Replace in Back Office Operations?

You want a number. A board asked for one, a headline gave you a scary one, or you are trying…

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Companies That Do AI Readiness Assessments for Operations: The 2026 Landscape, Summit Trails

Workforce Intelligence

AI Readiness Assessment Services for Operations: The Four Kinds of Providers and How to Choose One

If you search for companies that do AI readiness assessments for operations, you get a long list that hides an…

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AI Operations Consulting Firms for Mid-Size Companies: An Honest Category Guide, Summit Trails

Workforce Intelligence

AI Operations Consulting Firms for Mid-Size Companies: An Honest Category Guide

AI operations consulting helps a company decide which operational work AI should take over, and the firms that offer it…

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How to Respond to Board Pressure to Adopt AI in Operations, Summit Trails

Workforce Intelligence

How to Respond to Board Pressure to Adopt AI in Operations

When the board asks for your AI strategy, the most credible response isn’t a plan, it’s a baseline. Operations leaders…

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Workforce Intelligence for Utilities and Field Service Operations: What to Measure Before You Automate, Summit Trails

Workforce Intelligence

Workforce Intelligence for Utilities and Field Service Operations: What to Measure Before You Automate

Workforce intelligence for utilities means capturing what your operations workforce actually does, activity by activity, before you commit budget to…

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AI Operations Pilot: How to Structure a 90-Day Proof of Concept That Actually Gets Approved, Summit Trails

Workforce Intelligence

AI Operations Pilot: How to Structure a 90-Day Proof of Concept That Actually Gets Approved

An AI operations pilot gets approved when it is structured as a decision, not an experiment. That means five things…

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